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I think the point has been missed- he wasn't calling anyone out. He didn't know you were the honemeister in question. All he knew was that he bought a couple items, half showed up and half did not....

These sentences sum it all up nicely. The guy was worried, not pissed and trying to make a scene. Most people are used to sharpening knives, which takes all of 5 minutes. With any other product,...