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Agree 100%. It looks like he actually ground into the shoulder along with the spine and bevel. In my opinion, whoever did this to your razor owes you a replacement.

Any SR that is a) made from good steel b) ground to a good shape and c) properly heat treated can be made into a good shaver. Much of the extra cost for the expensive ones if for razor bling: fancy...

He used power wheels to hone the blade? Or just to polish the sides (i.e. not touching the edge). If power tools are being used to hone the edge, is this a knife sharpener or a dedicated razor honer?...