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Sounds like he may have used too much pressure on that area of your neck. If it's like you said, and it's difficult to get it close there, he may have been going over it too much, and that would...

Was it only on your neck that you got the irritation?

The neck is very sensitive (I even had trouble with it when I used a cartridge) but now that I've been shaving with a straight for a while, my...