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I think thats a symptom of, as N2S says, people thinking "Its shaving, how hard can it be?" and then thinking it must be the kit when they dont get the results they were expecting.

Its like...

+1, I totally agree with Dave. I agree, people should do their homework, and anyone who wants to get the best out of their hobby should do the same, but I would hate anyone to feel like they cant ask...